Pearson Support Hub official tribal gold logo
Pearson Clinical Support Hub
Australia & New Zealand · Customer & Technical Support
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Pearson Support Hub official tribal gold logo — Agent sign-in
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AGENT ACCESS

Sign in to Support Hub

Use your approved username and password to access the support workflows.

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Need an account?
Your registration must be approved by an administrator before you can access the Agent Portal.
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AGENT REGISTRATION

Create your agent account

Register with your full name, username and password. No email address is required.

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New registrations remain pending until an administrator approves them in Supabase.
Support

Support Workspace

Find a workflow or information resource to help with your inquiry.

Search workflow titles, descriptions, steps, answer options, and Knowledge Base information. You do not need the exact title.
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Support Hub improvement

Feedback / Recommendation

Share suggestions about the Support Hub, search, resources, or your general experience.

Pearson Support Hub official tribal gold logo — Administrator sign-in
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ADMIN ACCESS

Administrator sign in

Sign in to manage workflows, Knowledge Base content and Support Hub settings.

Forgot your admin password?
Only existing authorised administrators can recover their own accounts. New administrator access still requires an authorised administrator.

Admin Portal

Flow overview0 total
0Customer Service
0Technical Support
0Knowledge Base
0Email Templates

📝 My Notepad

Private notes, reminders and important links — visible only to your account.

My notes
Select or create a noteKeep important information and links here.
Saved automatically

Notepad access requests

Approve or decline requests for My Notepad. Password resets are self-service and are not reviewed here.

Open this panel to load requests.

Client readiness

Quality & feedback overview

A live overview based on your existing workflow records and feedback table. No workflow data is changed by opening this report.

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Complete your admin profile

Your complete name will be recorded whenever you create or update a workflow, so the Support Hub has a clear audit trail.

Required: Enter your full name as it should appear to other administrators.
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Set up your security questions

Required before you can use the Agent Portal. Choose two questions and enter answers you can remember. Answers are stored as one-way hashes.

Set up admin recovery questions

Set these up while signed in. Choose two different questions and memorable answers. Answers are stored as one-way hashes.

Reset administrator password

Existing authorised administrators can reset their own passwords after answering both recovery questions. New admin access is not granted by password recovery.

Request a password reset

Answer your security questions to submit a request. Your account password will not change until an administrator approves the request and manually sets a temporary password in Supabase.